Most items purchased from our website may be exchanged or returned within 14 working days from the date of shipment.
Only items that were damaged or defective can be returned. However, we will not be responsible for the damages caused by shipping.
For ALL Returned Products queries please contact us at [email protected] within 3-7 days after receipt of the goods;
Return Order Requirements: The merchandise returned or exchanged must be with all original tags attached, and in its original packaging. Return items with any sign of being used are classified as unacceptable and will not be refunded.
Shipping Charges for Return Items: Customers are responsible for the shipping charges of the returned items and they should take up the insurance on their own.
Shipping Option or Return Items: When sending a return or exchange it is recommended that you use a parcel service such as DHL that offers a tracking method. If you do not use a courier that offers a way to track the package or offers a return receipt request, our company cannot be held responsible for non-receipt of return goods.
Shipping Duration for Return Items: Return items must be received within 14 days of the RA number being issued. Items received after 14 days will be classified as unacceptable and not refunded.
Credits: Credits will be issued within 14 days of receipt of item. Please include your order date and order number to expedite processing of your credit.
Shipping and handling charges are not refundable: A 10% restocking fee will apply to all returns.
Customized Samples can NOT be returned!
if it is not quality problem, Please contact us to return within 3 working days.
How To Return/Exchange an Item
If there is a problem with the order, e-mail us at [email protected] within 7 business days of the receipt to let us know of your return or exchange.
You will receive a questionnaire for this issue via reply email. Send back with your answers filled in the questionnaire.
You will be issued a Return Authorization number via reply email if the return is deemed acceptable. Returns will not be accepted without a valid RA number.
Use the original shipping box and packing materials if possible and completely remove or cover the original shipping label. The questionnaire form should be printed and included in the package with your returned merchandise, together with the return receipt that proves the date of your receipt of the order.
Drop off your package at your return courier’s station or schedule a home pickup. Be sure to keep a copy of your tracking information for your records.
Allow up to 14 days for your return package to arrive and your request to be processed. To ensure no problems occur, contact us at [email protected] to follow up on your request.
Credit or replacement item will be issued/shipped within 14 working days from the date of receipt.
Unfortunately we are unable to cancel an order that has not yet shipped.